In the event where there may be a problem
please check this page as well as visiting our web site www.myiceplan.com
My ICE Plan
does not start properly or can not save data when it has been
started
This problem is due to "Write
Access"
Typically you
should not have a problem with this but in the event that you installed or
copied the software to a folder that has limited access (such as the Program
Files folder in Windows) then others may not be able to use the software
due to no "Write" access. Especially true in Windows Vista
or if you shared the folder without
the proper permissions given to users. Even if you are logged in as an Administrator,
Windows Vista will downgrade you while operating software to a Standard User. A standard
user does not have write access in the Program Files folder as an
example. This is the reason why My ICE Plan is installed elsewhere. By default, the
C: drive. As a side note here: You can copy the software to any folder.
As being the Creator/Owner of the folder you will not have a problem but
others may have problems because they do not have Full Access as the Creator/Owner.
The "User Accounts" who
will be using My ICE Plan, must have "Full Control" or at the very least
"Modify" permissions to the folder where you have installed (or copied) the program.
- The fix is
easy though. Right click over the My ICE Plan folder and select
Properties. Then select the Security tab. Highlight the username and then
check the box "Full Control". Press OK.
- The recommended solution is to hit
the Add button and type in either "Everyone" or "Authenticated Users"
, then give that group Full Control.
- In the case of copying a backup from a
CD make
sure that the "Read" attribute is taken off of the My ICE Plan folders and its
sub-folders after you have copied it from the CD disk.
- If you shared the folder and are using My ICE Plan on a network then make
sure the Everyone group has Full Control. See Network / Sharing in this
doc.
Print Pre-View (Windows Vista - rare but possible)
In the rare event My ICE Plan hangs when
you try to print or use print preview the solution here is to check to make sure
your printer has the correct drivers for Windows Vista. This issue is a printer
driver issue and not related to My ICE Plan software. One printer we know that
this affects is the EPSON Stylus CX7400 Series.
One quick solution / test would be to print to a pdf
file using BullZip or another pdf writer. From the Printers windows right click
over the PDF printer and make it the default printer. If My ICE Plan works
properly using the pdf printer then the issue is with your printer driver for
your printer as stated above.
