This problem is due to "Write Access"

Typically you should not have a problem with this but in the event that you installed or copied the software to a folder that has limited access (such as the Program Files folder in Windows) then others may not be able to use the software due to no "Write" access. Especially true in Windows Vista or if you shared the folder without the proper permissions given to users. Even if you are logged in as an Administrator, Windows Vista will downgrade you while operating software to a Standard User. A standard user does not have write access in the Program Files folder as an example. This is the reason why My I.C.E. Plan is installed elsewhere. By default, the C: drive. As a side note, you can copy the software to any folder. As being the Creator/Owner of the folder you will not have a problem but others may have problems because they do not have Full Access as the Creator/Owner.

The "User Accounts" who will be using My I.C.E. Plan, must have "Full Control" or at the very least "Modify" permissions to the folder where you have installed (or copied) the program.

• The fix is easy though. Right click over the My I.C.E. Plan folder and select Properties. Then select the Security tab. Highlight the username and then check the box "Full Control". Press OK.
• The recommended solution is to hit the Add button and type in either "Everyone" or "Authenticated Users" , then give that group Full Control.
• In the case of copying a backup from a CD make sure that the "Read" attribute is taken off of the My I.C.E. Plan folders and its sub-folders after you have copied it from the CD disk.
• If you shared the folder and are using My I.C.E. Plan on a network then make sure the Everyone group has Full Control. See Network / Sharing in this doc. 

Print Pre-View (Windows Vista - rare but possible)

In the rare event My I.C.E. Plan hangs when you try to print or use print preview the solution here is to check to make sure your printer has the correct drivers for Windows Vista. This issue is a printer driver issue and not related to My I.C.E. Plan software. One printer we know that this affects is the EPSON Stylus CX7400 Series.

One quick solution / test would be to print to a pdf file using BullZip or another pdf writer. From the Printers windows right click over the PDF printer and make it the default printer. If My I.C.E. Plan works properly using the pdf printer then the issue is with your printer driver for your printer as stated above.